Purchasing Policy & Warranty
Shipping Terms:
- FOB Elizabethtown, North Carolina, USA
- All shipments will be made by FedEx unless otherwise specified.
- $10 handling fee applies to all shipments
- $6 alternate carrier fee applies to all non-FED-EX shipments
Terms for Purchase:
- 30 days Net (Unless otherwise agreed upon). Terms are subject to change dependant upon payment history.
Minimum Orders:
- Minimum order value is $200 net, effective January 2, 2012.
Emergency/Expedite Orders:
- SAME DAY DELIVERY=50% expedite fee applied to the value of the purchase order with a $50 minimum charge. Same Day Service must be approved by customer service before the order is submitted. Purchase orders must be received by 1pm EST to ensure same day service request is met.
- PULL IN DELIVERY=25% expedite fee applied to the value of the purchase order with a $50 minimum charge for any requests less than quoted lead times. Pull In Service must be approved by customer service before the order is submitted. Purchase orders must be received by 4pm EST on the business day prior to requested shipment to ensure pull in sevice request is met.
Cancellation of Orders:
- Any order may be canceled rior to the end of business (5pm EST) the day after the order is entered at no charge. Any orders canceled after the this time frame will be subject to a charge of 15% of the total value of the purchase order with a $50 minmum charge.
Return Policy:
- A Restock Charge of 35% will apply to all returned goods. Customer Service must determine if a product can be returned and issue a Return of Material Authorization.
Standard Conditions of Sale
Standard Conditions of Sale - Fire Pump Controllers