Service and Support

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RMA Request

For general maintenance and repair of most Joslyn Clark products, refer to your maintenance and repair kit and available instructions for assistance. However, some complicated repairs must be made directly by Joslyn Clark technicians at our manufacturing facility.

To initiate a Returned Material Authorization (RMA), simply fill out the below RMA Request Form and one of our Customer Service Representatives will contact you and provide you with a the necessary RMA support information and instructions for shipping your product back to us, typically within 24 hours of your submission.

 

* = required field

Return Request Information

Type of RMA

Original PO# Credit Repair Date
       

Contact Information

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NON-WARRANTY TERMS AND CONDITIONS

All Non-Warranty repairs are assessed an evaluation fee as follows:
  1. $100 for Counters and Timers
  2. $200 for Chart Recorders, Temp Controllers and JCC Contractors
  3. $250 for Rustrak Recorders